Privacy Policy

Your Privacy Matters to Us

At Halal Rewards, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our loyalty rewards platform and services.

Information We Collect

Personal Information

• Name and contact details
• Email address and phone number
• Date of birth (for age verification)
• Payment information (encrypted)
• Location data (with your consent)

Usage Information

• App usage and interaction data
• Purchase history and preferences
• Device information and IP address
• Cookies and tracking technologies
• Marketing engagement metrics

How We Use Your Information

Service Delivery

• Process loyalty transactions
• Manage your account
• Provide customer support
• Send service notifications

Personalization

• Recommend relevant businesses
• Customize your experience
• Show nearby offers
• Tailor marketing content

Business Intelligence

• Analyze usage patterns
• Improve our services
• Develop new features
• Generate insights for businesses

Legal Basis for Processing

Under GDPR and UK data protection law, we process your personal data based on the following legal grounds:

Contract & Consent

• Performance of our service contract
• Your explicit consent for marketing
• Processing loyalty transactions

Legitimate Interests

• Improving our platform and services
• Fraud prevention and security
• Business analytics and insights

Information Sharing

What We Don't Do

We never sell your personal information to third parties. Your data is not a product to be sold or traded.

When We Share Information

Partner Businesses

We share necessary transaction data with businesses where you earn or redeem points to fulfill the loyalty program.

Service Providers

Trusted third-party services that help us operate our platform (payment processors, cloud hosting, analytics).

Legal Requirements

When required by law, court order, or to protect our rights and the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, with appropriate data protection safeguards.

Your Privacy Rights

GDPR Rights

visibility

Access

Request copies of your personal data

edit

Rectification

Correct inaccurate information

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Erasure

Request deletion of your data

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Portability

Export your data in a portable format

Exercise Your Rights

To exercise any of these rights, contact us:

privacy_tip Privacy Contact Form

We will respond within 30 days of your request.

Data Security & Retention

Security Measures

• Industry-standard encryption
• Secure data centers and hosting
• Regular security audits and updates
• Employee training and access controls
• Incident response procedures

Data Retention

• Account data: For the duration of your account
• Transaction history: 7 years (legal requirement)
• Marketing data: Until you withdraw consent
• Analytics data: Anonymized after 2 years
• Inactive accounts: Deleted after 3 years

International Transfers

Data Processing Locations

Your data is primarily processed in the UK and EU. When we transfer data outside the EEA, we ensure appropriate safeguards are in place through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Certification schemes and codes of conduct

Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Email notification to your registered address
• In-app notifications and banners
• Posting updates on our website
• 30-day notice period for significant changes

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

privacy_tip

Privacy Team

Privacy Contact Form

support

General Support

Support Contact Form

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ICO Complaints

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